Refund Analysis Report
Timeframe: April 15th to May 31st, 2024
Key Metrics
Total Refunds
469
Total Refund Amount
$173,897
Avg Days On List
190
Highest Refund Day
May 10 (24)
Refunds by Payment Method
| Payment Method | Refund Count | Percentage |
|---|---|---|
| Credit Card | 251 | 53.52% |
| Link | 130 | 27.72% |
| PayPal | 88 | 18.76% |
Product Refund Analysis
| Product | Purchase Count | Refund Count | Refund Percentage | Avg Time to Refund |
|---|---|---|---|---|
| Launch 3 Split Pay | 2,957 | 232 | 7.85% | 15.71 days |
| Launch 3 Full Pay | 2,371 | 106 | 4.47% | 16.42 days |
| Launch 3 Alumni Full Pay | 701 | 9 | 1.28% | 15.56 days |
| Launch 3 Alumni Split Pay | 503 | 11 | 2.19% | 9.27 days |
Refund Insights
- Launch 3 Split Pay has the highest refund rate at 7.85%
- Launch 3 Alumni Full Pay has the lowest refund rate at 1.28%
- Average time to refund is shortest for Launch 3 Alumni Split Pay at 9.27 days
- Credit Card is the most common refund method at 53.52%
Recommendations
- Investigate reasons for higher refund rate in Launch 3 Split Pay program
- Analyze factors contributing to lower refund rates in Alumni programs
- Review customer support process for credit card refunds to ensure efficiency
- Consider implementing a feedback system for refund requests to gather insights